Telehealth FAQs
Know what to expect before booking an online consultation.
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Book ConsultationCommon questions
These answers cover suitability, documents, prescriptions, and emergencies.
Is Xceed Telehealth suitable for emergencies?
No. If you have chest pain, severe breathing difficulty, stroke symptoms, severe allergic reaction, uncontrolled bleeding, or any emergency, call 000 or attend the nearest emergency department.
Are prescriptions or certificates guaranteed?
No. Prescriptions, certificates, referrals, and test requests are only provided where clinically appropriate after a practitioner assesses your situation.
How do I receive documents?
Where issued, documents are generally delivered digitally by secure email, SMS, or another approved channel after your consultation.
Can I use Xceed from anywhere in Australia?
The service is designed for patients in Australia. Availability may depend on practitioner schedules, the type of concern, and clinical suitability.
What happens if telehealth is not suitable?
The practitioner will explain why and recommend a safer option, such as seeing a GP in person, attending urgent care, or calling emergency services.
Do I need video?
Some services can be handled by phone, while others may require video or additional information. The booking flow will guide you.