1. Nature of Telehealth
Telehealth involves the delivery of medical consultations via video, phone, or secure messaging rather than in person. My practitioner will use their clinical judgement to determine whether my presenting concern is suitable for telehealth.
2. Benefits and Limitations
Benefits: convenience, reduced travel, timely access to care, and continuity of care.
Limitations: I understand that:
- The practitioner cannot conduct a physical examination.
- Some conditions may require in-person assessment, and I may be referred to attend a GP, specialist, or emergency department in person.
- Diagnosis and treatment recommendations are based on the information I provide and what can be assessed remotely.
- Technical issues, such as a poor internet connection or dropped calls, may affect the consultation, and it may need to be rescheduled.
3. Emergency Situations
I understand that:
- Telehealth is not appropriate for medical emergencies.
- If I am experiencing a medical emergency, I will call 000 or attend my nearest emergency department, and telehealth should not be relied upon in an emergency.
- My practitioner cannot provide emergency assistance to my physical location.
4. Identity and Location Verification
I confirm that:
- I will provide accurate identification and confirm my identity as requested.
- I will disclose my physical location at the time of consultation, as this may affect prescribing rights and clinical recommendations.
- I am located in Australia at the time of this consultation, unless otherwise disclosed.
5. Prescriptions and Referrals
I understand that:
- Prescribing decisions are made at the practitioner's clinical discretion and in accordance with relevant state, territory, and Commonwealth regulations.
- Certain medications, including Schedule 8 or controlled substances, may not be prescribed via telehealth or may require additional conditions.
- Electronic prescriptions and referrals will be sent to my nominated pharmacy, email, or mobile number.
6. Privacy and Records
I understand that:
- My consultation notes, prescriptions, and referrals will be recorded in my medical record in accordance with applicable privacy and health-record requirements.
- My information may be shared with other treating practitioners, such as my regular GP, pharmacist, or specialists, for continuity of care, unless I request otherwise.
- Clinical documents may be uploaded to my My Health Record unless I have opted out.
- This consultation is not recorded by the practice unless I am specifically informed otherwise and asked for separate consent.
7. Fees
I understand that the applicable consultation fee and any Medicare rebate eligibility have been explained to me, or are available in the practice's pricing information, prior to this consultation, and I agree to the practice's cancellation and billing policies.
8. Voluntary Participation
I understand that:
- My participation in this telehealth consultation is voluntary.
- I may withdraw consent and request an in-person consultation at any time.
- Declining telehealth will not affect my right to access alternative care.